ako & sila is operated by Makati Co Ltd, a company registered in Thailand. We are committed to protecting your personal data in accordance with Thailand’s Personal Data Protection Act B.E. 2562 (PDPA). This policy explains what data we collect, why we collect it, and how it is used.

1. Data We Collect

When you visit akoandsila.com or make a purchase, we may collect the following:

• Name, email address, phone number, and delivery address provided at checkout
• Payment information processed securely through our payment gateway. We do not store card details
• Browsing data including pages visited, time spent on site, and device information
• Communications you send us, including enquiries and feedback
• Account information if you create a customer account

2. How We Use Your Data

We use your personal data for the following purposes:

• Processing and fulfilling your orders, including delivery and returns
• Communicating with you about your order or enquiry
• Sending marketing communications where you have given consent
• Improving our website and understanding how customers use it
• Complying with legal obligations under Thai law

3. Legal Basis for Processing

We process your personal data on the following legal grounds under the PDPA: contractual necessity (to fulfil your order), legitimate interests (to operate and improve our business), legal obligation (to comply with Thai law), and consent (for marketing communications, which you may withdraw at any time).

4. Data Sharing

We do not sell your personal data. We share it only where necessary with the following parties:

• Delivery and logistics partners, for the purpose of fulfilling your order
• Payment processors, to handle transactions securely
• IT and website service providers who support the operation of akoandsila.com
• Regulatory authorities, where required by Thai law

5. Data Retention

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Order records are kept for a minimum of five years in accordance with Thai accounting and tax law. Marketing consent records are retained until you withdraw consent.

6. Your Rights

Under the PDPA, you have the right to access your personal data, correct inaccurate data, request deletion of your data, withdraw consent for marketing at any time, and lodge a complaint with the Personal Data Protection Committee of Thailand. To exercise any of these rights, contact us at e-commerce@akoandsila.com.

7. Cookies

We use cookies on akoandsila.com. Please refer to our separate Cookie Policy for full details.

8. Contact

For any questions regarding this Privacy Policy or your personal data, contact us at e-commerce@akoandsila.com. Makati Co Ltd, Bangkok, Thailand.